Alfa AssistTM

Alfa Wassermann takes pride in providing the highest level of customer service. We listen. We care. And it shows. Through Alfa Assist, we continue to enhance your user experience.
  • Web-enabled, 24/7 technical support
  • Helps ensure maximum instrument uptime
  • Facilitates proactive, consultative support and educational services
With a single touch of the Alfa Assist button*, users can initiate a remote screen sharing session. Alfa Wassermann technical experts will be able to access the analyzer. Screen sharing allows Alfa Wassermann to streamline the support process by viewing screens, rather than having users describe what they are seeing. Additionally, features of Alfa Assist enable Alfa Wassermann to periodically reach out to customers at scheduled times to ensure that the system is working to their standards.

*Alfa Assist is located on the ACE Axcel and Vet Axcel monitors